SportsNow Support Center
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Knowledge base
For studios
Getting started
4
Step 1: Registration
Step 2: Set up your studio
Step 3: Select and test premium offer
Switch to SportsNow
Set up my studio
20
Link your Terms and Conditions
Disclaimer explained
Temporarily block a team member
Category settings explained
Class settings explained
View all 20
All about members
20
Manage members
Create members
Import members
Search members
Edit personal information
View all 20
All about classes
19
Class with fixed slots
Determine a required number of participants
Building courses with the course system
Offer classes via livestream
Restore deleted classes
View all 19
All about passes
12
Show all passes
Buy a pass for a member
Edit pass of a member
Pause pass
Set up automatic pass renewal
View all 12
My admin area
14
Shift schedules
Check-in and access control explained
Messaging function explained
News page explained
Invoices and finances explained
View all 14
Evaluations and statistics
12
Export functions explained
Check in evaluation
Customer activities
Class evaluation
Team evaluation
View all 12
Apps and integrations
7
Integrate SportsNow with my website
Integration with bexio
Integration with MailChimp
Integration with EGYM
Integration with exivo
View all 7
FAQ from studios
All around members
16
Why does a member receive notifications in multiple languages?
Why is a pass not available for the customer to book?
Why are there problems playing my videos?
Why did the import not work?
Why are some members not receiving emails?
View all 16
All around passes and bookings
17
What are passes, credit balances and bookings?
Why could classes be booked even though the company is closed for holidays?
Why are there no appointments available if I want to book a class for the client?
How can my passes be purchased directly?
Why are some passes valid longer than expected?
View all 17
All around classes
11
How can I stop a class or a course without deleting it?
What's the difference between classes, workshops and appointments?
Why is the registration closed for a class?
How can I display the free places for a class?
Why does the number of participants in a lesson not match the class setting?
View all 11
All around settings
9
Can notifications be disabled for certain members?
Can several bank details be stored?
I have lessons at several studios. How can I use the app for both studios?
I receive notifications in another language. How can I change this?
Why does a team member not have access to the admin area?
View all 9
All around finances
3
Why is there a technical error when settling invoices?
Where do I see my earnings?
Why does payment with TWINT not work?
All around apps & integrations
5
Why does the export by e-mail not arrive?
Why can't a member with a badge check in?
Why is it necessary to enter an passcode at Zoom?
Can I integrate my own programs with SportsNow via API?
How can I link Vimeo videos to the video portal?
Everything about Premium & Add-Ons
5
How can I activate or change a premium offer or an add-on?
Can I also activate individual functions without changing the Premium?
Where can I download my Premium Invoices?
What can I customize in SportsNow?
Are the listed features included in the premium offer?
General
System
1
Systemstatus