SportsNow Support Center
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Step 1: Registration
Step 2: Set up your studio
Step 3: Select and test premium offer
Switch to SportsNow
Demo version and offer desired?
All about members
How do I manage my members?
Register existing passes
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All about classes
Hybrid classes: Combine on-site classes with live streaming offers
How does the online booking for individual appointments work?
The difference between classes, workshops and appointments
Class settings explained
Edit individual lessons
See all 22 articles
All about passes
Passes, credit balances and bookings explained
Pass settings explained
Show all passes
Buy a pass for a member
Edit pass of a customer
See all 12 articles
The daily business
Invoices and finances explained
How does online payment work in SportsNow?
Messaging function explained
Check-in and access control explained
News page explained
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Link your Terms and Conditions
Enter bank details for customers
Enter additional information for the invoice and health insurance confirmation
Set up credit card payment
Set up TWINT
See all 17 articles
Evaluations and statistics
Ratings for your Studio
Class ratings explained
Revenue per pass
See all 10 articles
Apps and integrations
Integrate SportsNow with my website
Integration with bexio
Integration with MailChimp
Integration with eGym
Integration with exivo
See all 7 articles
FAQ from studios
All around members
Why does a member receive notifications in multiple languages?
Why is a pass not available for the customer to book?
Why are there problems playing my videos?
Why did the import not work?
Why are some members not receiving emails?
See all 16 articles
All around passes and bookings
Why could classes be booked even though the company is closed for holidays?
Why are there no appointments available if I want to book a class for the client?
How can my passes be purchased directly?
Why are some passes valid longer than expected?
Why are my passes not visible on my SportsNow page?
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Everything about Premium & Add-Ons
How can I activate or change a premium offer or an add-on?
Can I also activate individual functions without changing the Premium?
Where can I download my Premium Invoices?
What can I customize in SportsNow?
Can I integrate my own programs with SportsNow via API?
See all 6 articles
All around classes
How can I stop a class or a course without deleting it?
Why is the registration closed for a class?
How can I display the free places for a class?
Why does the number of participants in a lesson not match the class setting?
How can I change the settings of a class without affecting past classes?
See all 9 articles
All around finances
Why is there a technical error when settling invoices?
Where do I see my earnings?
All around apps & integrations
Why does the export by e-mail not arrive?
Why can't a member with a badge check in?
Why is it necessary to enter an passcode at Zoom?
How can I link Vimeo videos to the video portal?
All around settings
Can notifications be disabled for certain members?
Can several bank details be stored?
I have lessons at several studios. How can I use the app for both studios?
I receive notifications in another language. How can I change this?
Can SportsNow be used with own branding?
See all 8 articles