SportsNow Support Center
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New support ticket
Check ticket status
Step 1: Registration
Step 2: Set up your studio
Step 3: Select and test premium offer
Switch to SportsNow
Demo version and offer desired?
All about members
How do I manage my members?
Register existing passes
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All about classes
Hybrid classes: Combine on-site classes with live streaming offers
How does the online booking for individual appointments work?
The difference between classes, workshops and appointments
Class settings explained
Edit individual lessons
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All about passes
Passes, credit balances and bookings explained
Pass settings explained
Show all passes
Buy a pass for a member
Edit pass of a customer
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The daily business
Invoices and finances explained
How does online payment work in SportsNow?
Messaging function explained
Check-in and access control explained
News page explained
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Link your Terms and Conditions
Enter bank details for customers
Enter additional information for the invoice and health insurance confirmation
Set up credit card payment
Set up TWINT
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Evaluations and statistics
Ratings for your Studio
Class ratings explained
Revenue per pass
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Apps and integrations
Integrate SportsNow with my website
Integration with bexio
Integration with MailChimp
Integration with EGYM
Integration with exivo
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FAQ from studios
All around members
Why does a member receive notifications in multiple languages?
Why is a pass not available for the customer to book?
Why are there problems playing my videos?
Why did the import not work?
Why are some members not receiving emails?
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All around passes and bookings
Why could classes be booked even though the company is closed for holidays?
Why are there no appointments available if I want to book a class for the client?
How can my passes be purchased directly?
Why are some passes valid longer than expected?
Why are my passes not visible on my SportsNow page?
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Everything about Premium & Add-Ons
How can I activate or change a premium offer or an add-on?
Can I also activate individual functions without changing the Premium?
Where can I download my Premium Invoices?
What can I customize in SportsNow?
Can I integrate my own programs with SportsNow via API?
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All around classes
How can I stop a class or a course without deleting it?
Why is the registration closed for a class?
How can I display the free places for a class?
Why does the number of participants in a lesson not match the class setting?
How can I change the settings of a class without affecting past classes?
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All around finances
Why is there a technical error when settling invoices?
Where do I see my earnings?
All around apps & integrations
Why does the export by e-mail not arrive?
Why can't a member with a badge check in?
Why is it necessary to enter an passcode at Zoom?
How can I link Vimeo videos to the video portal?
All around settings
Can notifications be disabled for certain members?
Can several bank details be stored?
I have lessons at several studios. How can I use the app for both studios?
I receive notifications in another language. How can I change this?
Can SportsNow be used with own branding?
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