SportsNow Support Center

Getting started 4

• Step 1: Registration
• Step 2: Set up your studio
• Step 3: Select and test premium offer
• Switch to SportsNow

Set up my studio 24

• Link your Terms and Conditions
• Disclaimer explained
• Temporarily block a team member
• Category settings explained
• Class settings explained

View all 24

All about members 19

• Manage members
• Create members
• Import members
• Search members
• Edit personal information of members

View all 19

All about classes 21

• Class with fixed slots
• Determine a required number of participants
• Building courses with the course system
• Offer classes via livestream
• Restore deleted classes

View all 21

All about passes 13

• Show all passes
• Buy a pass for a member
• Edit / Delete pass of a member
• Pause pass
• Set up automatic pass renewal

View all 13

My admin area 16

• Shift schedules
• Check-in and access control explained
• Access control with Covid certificate
• Messaging function explained
• News page explained

View all 16

Evaluations and statistics 12

• Export functions explained
• Check-in statistics
• Customer activities statistics
• Class evaluation statistics
• Team evaluation statistics

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Apps and integrations 11

• Integrate SportsNow with my website
• Integration with bexio
• Integration with MailChimp
• myClubs Integration
• Integration with EGYM

View all 11

All around members 18

• Why does a member receive notifications in multiple languages?
• Why can classes be booked by members without a pass?
• Solutions for video playback problems
• Why did the import not work?
• Why are some members not receiving emails?

View all 18

All around passes and bookings 18

• What are passes, credit balances and bookings?
• Why could classes be booked even though the company is closed for holidays?
• Why are there no appointments available if I want to book for a member?
• How can passes be purchased directly?
• Why are some passes valid longer than expected?

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All around classes 10

• How can I stop a class without deleting it?
• What are classes, workshops and appointments?
• Why is the registration closed for a class?
• How can I display the free places for a class?
• Why does the number of participants in a lesson not match the class setting?

View all 10

All around settings 12

• Can notifications be disabled for certain members?
• Can several bank details be stored?
• I have lessons at several studios. How can I use the app for both studios?
• What can I customize in SportsNow?
• I receive notifications in another language. How can I change this?

View all 12

All around finances 6

• Why is there a technical error when settling invoices?
• Where do I see my earnings?
• Why does payment with TWINT not work?
• Why does the QR code on the invoice not work?
• What can I do if a member's payment for a pass has been charged twice?

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All around apps & integrations 7

• Why does the export by e-mail not arrive?
• Why can't a member check in?
• bexio synchronization problem
• Why is it necessary to enter an passcode at Zoom?
• Can I integrate my own programs with SportsNow via API?

View all 7

Everything about Premium & Add-Ons 6

• How can I activate or change a premium offer or an add-on?
• Can I activate individual functions without changing the Premium?
• Where can I download my Premium Invoices?
• Are the listed features included in the premium offer?
• How can I customize the email address for my premium invoices?

View all 6

System 1

• Systemstatus