SportsNow Support Center
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FAQ from studios
All around members
Why does a member receive notifications in multiple languages?
Why can classes be booked by members without a pass?
Why are there problems playing my videos?
Why did the import not work?
Why are some members not receiving emails?
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All around passes and bookings
What are passes, credit balances and bookings?
Why could classes be booked even though the company is closed for holidays?
Why are there no appointments available if I want to book for a member?
How can passes be purchased directly?
Why are some passes valid longer than expected?
View all 18
All around classes
How can I stop a class without deleting it?
What are classes, workshops and appointments?
Why is the registration closed for a class?
How can I display the free places for a class?
Why does the number of participants in a lesson not match the class setting?
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All around settings
Can notifications be disabled for certain members?
Can several bank details be stored?
I have lessons at several studios. How can I use the app for both studios?
What can I customize in SportsNow?
I receive notifications in another language. How can I change this?
View all 12
All around finances
Why is there a technical error when settling invoices?
Where do I see my earnings?
Why does payment with TWINT not work?
Why does the QR code on the invoice not work?
All around apps & integrations
Why does the export by e-mail not arrive?
Why can't a member check in?
bexio Integration: The position is missing in the synchronized invoice in bexio
Why is it necessary to enter an passcode at Zoom?
Can I integrate my own programs with SportsNow via API?
View all 6
Everything about Premium & Add-Ons
How can I activate or change a premium offer or an add-on?
Can I activate individual functions without changing the Premium?
Where can I download my Premium Invoices?
Are the listed features included in the premium offer?
How can I customize the email address for my premium invoices?