Who can use this feature?

  • Administrators and instructors + back office
  • Premium BASIC / Add-on «Efficient member management»

SportsNow gives you the ability to edit or delete a pass of a member with a few clicks. This way you can always adjust a member's pass to the current conditions or make corrections. 


Step-by-step instructions

On the web

  • Click in the admin area on «My customers».
  • Click on the desired member «View customer details».
  • If you scroll all the way down, you will see an overview of «Passes». You will see all current and past passes for this member.
  • Click on «Action». The following options are available: 
    • Edit: An input field will appear in which you can edit the duration of the pass as well as the credit.
    • Cancel now: Cancel the automatic renewal: Cancel automatically renewing passes
    • Reset renewal: This function resets the pass status so that the pass can be renewed again. This function is used by default to subsequently renew the old pass. The new pass that was created during the renewal must be deleted manually.
    • Pause pass: Pause pass
    • Remove linked class: If the pass is linked to a class (booking mode «The customer books all classes at once»), this action can be used to remove the linked class. By booking a new class, the newly booked class is then linked to the pass and the member has a fixed slot in the newly booked class. More about fixed slots: Class with fixed slots

    • Show bookings

    • View pass history: View pass history

    • Delete: To delete the pass confirm the pop-up message.

  • When you are finished, click on «Save pass». 


In the app

  • Press «Admin».
  • Press «My customers».
  • Find the member you want and press on it.
  • Press «Passes» at the bottom. You will now see all the member's current passes. 
  • Press «Actions» on the desired pass. The following options are available: 
    • Edit: An input field will appear in which you can edit the duration of the pass as well as the credit.
    • Cancel now: Cancel the automatic renewal: Cancel automatically renewing passes
    • Enter pause: Pause pass
    • Receive payment
    • Receive partial payment
    • Show bookings
    • Delete: Delete the pass and confirm the pop-up message.
  • When you are finished, click on «Save».