Who can use this feature?

  • Administrators and instructors + back office
  • FREE

SportsNow offers you the opportunity to cancel classes quickly and easily. Registered participants will be informed automatically and the booking will be canceled accordingly.


Good to know

  • The credit is automatically credited to customer passes. The duration of customer passes remains unchanged. 
  • In the event of an hour cancellation, registered members will be notified by both email and push message.


Step-by-step instructions

Cancel class

On the web

  • Click in the admin area on «My participant sites».
  • Find the desired class and click on «View participant list».
  • Click on «Cancel class». 
  • A window opens with setting options for the cancellation.
  • Official reason for the cancellation: You can optionally enter the reason for the cancellation.
  • Extend passes of canceled bookings for one week: With a weekly class, you have the possibility to automatically extend all passes of the canceled bookings by one week.
  • If possible, rebook participants for next week: With a weekly class you can rebook all participants to next week, if there is a lesson of this class next week and there are enough spots available.
  • Click on «Cancel class».

In the app

  • In the admin-mode press «Participant» and press on the desired class.
  • Press  «More» - «Cancel class».
  • A window with setting options for the cancellation will open, like on the web. (see above)
  • Click on «Confirm» to perform the action.


Restore class

On the web

  • Click on «Restore class». 

  • A window opens with settings for the restoration.

  • Restore bookings that were canceled by the cancellation: Activate this option if you want to restore the bookings that were cancelled by the cancellation.

  • Click on «Restore class» to perform the action.

In the app

  • Press on «Restore class». 
  • A window opens with settings for the restoration.
  • Restore bookings that were canceled by the cancellation: Activate this option if you want to restore the bookings that were cancelled by the cancellation
  • Press on «Restore class» to perform the action.