Who can use this feature?
- Administrators and instructors + back office
- Premium BASIC / Add-on «Efficient member management»
SportsNow offers the possibility to cancel a member's automatically renewing pass so that it will be automatically stopped when it expires. The cancellation will stop the automatic renewal of the pass and not delete the pass. A cancelled pass can be used until its expiration.
Good to know
- You can only cancel passes that have not yet been renewed, i.e. where the pass status is «Cancellable until...».
- If the status is «Has been renewed», the pass has already been renewed automatically and cannot be cancelled again.
- Passes with status «OK» or «Expires soon» do not renew automatically and do not need to be cancelled.
- If the pass has been cancelled, the pass status changes to «Canceled on...».
Step-by-step instructions
On the web
- Click in the admin area on «My customers».
- Click on the desired member «View customer details».
- If you scroll all the way down, you will see an overview of «Passes». You will see all current and past passes for this member.
- Click on «Action» and then in the dropdown list «Cancel now».
- You will now receive a pop-up message if you really want to cancel the pass. Confirm this by clicking on «OK».
In the app
- Press «Admin».
- Press «My customers».
- Find the member you want and press on it.
- Press «Passes» at the bottom. You can now see all current and past passes of this member.
- Press «Action» on the desired pass and then «Cancel renewal».
- Now you will receive a pop-up message if you really want to cancel the pass. Confirm this with a click on «Yes».