Who can use this feature?
- Administrators and instructors + back office
SportsNow offers you the possibility to create a new login with a user defined password for your members. This has the advantage that you can quickly and efficiently help with login problems by setting a new password.
Good to know
- It is recommended that members change the password in the settings after a successful login. Instructions on how to change your password can be found by your members here: Change your own password
- If you get an error message that for security reasons no new login could be created, this is because the member is also a team member. The password can only be changed by the team member himself.
On the web
- Click in the admin area on «My customers».
- Click on the desired member «View customer details».
- Click on the button «Create new login».
- It will automatically prepare a new random password. You can also replace it with your own password.
- Confirm the new password by clicking on «Create new login».
- The member now receives an e-mail with the new password.
This function is only available on the web.